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Frequently Asked Questions (FAQ)

How can I check the status of my order?
Visit indiebound.addlibra.com/orders and enter your email address, order number and postal (zip) code.
Fri, 30 Oct, 2015 at 2:53 PM
What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express and PayPal.
Mon, 17 Aug, 2015 at 5:31 PM
Is your website secure?
Yes.  We utilize industry standard security for our site and payment processing.  Rest assured your transaction is secure.
Thu, 20 Aug, 2015 at 8:31 AM
Why was I charged sales tax by AddLibra on my purchase?
There are two main reasons why you may be charged taxes for your book purchase: Customers with a Texas billing address will be charged sales tax for t...
Thu, 20 Aug, 2015 at 8:23 AM
What is the relationship between ABA/IndieBound and AddLibra?
The American Booksellers Association's (ABA) IndieBound program has partnered with AddLibra to create a new bookselling portal.  Our mission is to help...
Thu, 20 Aug, 2015 at 8:20 AM
My order was lost or damaged during shipment how do I receive a replacement?
You can create replacement orders by visiting our Orders page entering your order number or email address used for ordering and choosing the order from ...
Thu, 20 Aug, 2015 at 8:43 AM
I was issued a refund, when will I receive it?
If a refund is issued, you will typically receive your refund in 2-3 weeks depending upon how your form of payment handles a credit. Most refunds are fully...
Thu, 20 Aug, 2015 at 8:53 AM